Testimonials for Basement Systems USA

We recently hired Basement Systems USA to install a sump pump and basement air system in our new home in Glen Arm, MD. They did a great job! Their communication and workmanship was incredible. We ll definitely be recommending them to our friends and family!

Crew did a great work, they worked really hard, everyone was very polite and the finished product looks great! 

Javier and crew went above and beyond. Everyone that has been here and everyone I've been in contact with at the office, has been wonderful!

Competetive Price and Good Product

 just checked the basement and everything is dry and looks great!

Dear Sirs, I have written this letter to tell you how much I appreciate your employee Pete Westera, and therefore your company. I first phoned Basement Systems about two years ago. he came to my home, assessed the situation, and made his recommendations. He explained very well - so clearly, with all the details, and no sales pressure. I was not an easy sell, but he was always very courteous and helpful when I phoned for more facts and for the names of local customers.  This summer, I phoned to ask him about an Ultrasump. Again he was patient and very imofrmative. After my husband also talked thim, we decided to get this pump. Pete installed it, and did the annual check-up and service at the same time. He told me of ways I could improve my situation with a sincere interest in amking my absement as dry as possible, and a strong belief in your products. I cannot recommend him highly enough. thank you for being the kind of company that employs such people.  Yours Truly, Judy B.

Perfect. Outstanding service. Full basement waterproofing.

Javier & his crew were punctual, friendly & did job efficiently  

Javier Villagomez did a great job for me he's service the sump pump and check the rest of my system he did a great job thank you"

The guys did a super great job, so beautiful.  I love it!   I really appreciate how clean and neat they left everything each day.     And YOU are right on the ball,  Gretchen

Basement Systems USA resolved our wet basement issues! Workers arrived on time, cleaned the area at the end of each work day. They were polite and completed the job in the time frame as planned. The owner followed up daily. I would definitely recommend this company.

I've been really pleased with the basement waterproofing job done by Basement Systems USA. Tina, the Production Manager, does a great job of proactively communicating, and the crew does a good job of communicating as well their time of arrival. I usually like to be present when work is going on, but wasn't able to in this case. However, I was happy to see each time I went down, progress, and that it was being done well. Would gladly recommend them to others.

Salesman/Inspector Pete Westera was on time for his appointment and understood our concerns and asked pertinent questions and made helpful suggestions. He also followed up through the process to make sure we were happy. The foreman Esteban was outstanding.He showed up on time every morning and communicated with us on what we could expect that day. The whole crew was extremely respectful and at the end of the day Esteban would stop by before he left to tell us what he accomplished that day. The other thing was how well they cleaned up after themselves every day. Recently, we had a plumber work in our basement and when he left and we were cleaning up after him I remember remarking I miss the way basement systems cleaned up. The best thing I can say about the work Basement Systems did is that my wife is happy! I know she is a picky customer and yet she is pleased.

My first contact was with a salesperson named Tim Schliegel. Tim had worked previously in the construction industry and from that work, had a lot of experience to draw on when evaluating my basement issues and recommending the proper solution. Throughout the entire process, Tim was available to answer my questions and address all of my concerns. The work was started on the day it was scheduled and Javier and his crew arrived every day, on time. They worked continuously throughout the day, only taking a short break for lunch. Each of the three-man crew was very polite and very competent. The foreman, Javier, was very knowledgeable, addressing questions and concerns in a very professional and polite manner. I did have an issue with where I had originally chosen to place the sump pump. I worked with Tim, Javier, and the project foreman Dave Ryan to get the pump relocation without any problems or concerns. I would highly recommend this company for any basement related work. I had checked three other companies and this company was far ahead of the rest. In my case, one the most attractive features was the wall restoration option this company offered. Other companies put in a drainage system and you were on your own getting the walls restored. This company offers a very good wall restoration option that is ready to paint. And before the wall goes up, an insulated moisture block material is put in place. With regards to the drainage system this company uses, its quality is far superior to other companies solutions. All of the other companies I checked with, just installed a generic round black drain pipe with holes on the top. This company's system collects and drains water in a much more efficient method. All in all, with regards to materials and workmanship, I would give this company an A+ rating. I will warn anyone having this work done to expect a fair amount of construction dust being generated during the process, so cover everything as best as possible.

I just wanted to convey how pleased I am with the 3 day project to waterproof my basement. Javier and his crew did a great job- very professional with attention to detail, care in keeping the dust and dirt out of my living area and in keeping me in the loop and answering my questions. I was also pleased that your company was able to provide an electrician on short notice to install the 30amp circuit( much better that extension cords). Basement looks Terrific! Katherine Dougan