Testimonials for Basement Systems USA

When Dan H. purchased his Baltimore, MD home, he had great plans to tuns the large basement with great, large windows into a finished space for his family to enjoy. They soon found out that the basement finishing project would have to be postponed because there was a water intrusion problem that would eventually lead to even more problems if not fixed. As a savvy homeowner, he really did his homework when it comes to selecting a company for the job, from getting recommendation from a trusted neighbor, to checking the company's reviews pasted in trusted online sources. That is how he found Basement Systems USA, and after getting to know the products and solutions we offer, he was 100% confident that this was the company for the job. In this video he talks about the experience he had with the company and the results after installation. "I am really happy with the investment that I made.", says Dan.
Dan H. of Baltimore, MD
Thursday, October 27th
  Barbara P. from Baltimore, MD recently hired Basement Systems USA to fix her homes leaky and damp basement. In this video she talks about the experience. Barbara was really impressed with the technologies we provided -- from the drainage to the sump pump systems, and she was particularly impressed with the SaniDry, which will from now on, keep the air dry, cleaner and her basement mold free. "They really know what they're doing and they are really bringing it to the 21st century!", says Barbara.
Barbara P. of Baltimore, MD
Friday, April 7th
  Two days before the carpenter was scheduled to start finishing his basement into an entertainment room, Ben M. from Parkville, MD walked downstairs to find a trail of water running from the stairs to the wall on the basement floor. He started to remove insulation from the walls where the leaky started and found that one of them had a significant crack, and water was seeping through it. In panic, he immediately started to research for a company to help fix the problem and found Basement Systems USA. In this video the customer talks about the reasons why he chose us to waterproof the basement. "They were clean, they were professional and the products worked", says Ben.
Ben M. of Parkville, MD
Friday, April 7th
Ed Y. from Parkville, MD talks about his experience with a recent basement waterproofing project. He was very impressed to have a manager stop by and check on the work in progress and has already recommended Basement Systems USA to a few of his neighbors who saw the work.
Ed Y. of Parkville, MD
Wednesday, January 31st
For 36 years, Tom B. and his family lived with a wet basement that would get 6 to 10 inches of water every time their power went off during a storm. He knew that they would have to fix the problem if they were to stay in the house. A trusted friend recommended Basement Systems USA to Tom. In this video he talks about the entire experience provided by the company, from the sales process, to installation and results. "They were absolutely fantastic! At the end of five days we were convinced we got the A Team.", says Tom.
Tom B. of Forth Washington, PA
Thursday, October 27th
I am really a most satisfied customer.  Your company's quality of service is now the exception in our society but it is still very much appreciated.
Carrol P. of Silver Spring, MD
Monday, May 14th
Gary arrived exactly on time. He is wonderful individual. I didn't feel any pressure with what was described to me for my basement. We discussed all of my option. I was happy with my decision during and after I signed the proper papers. My install was scheduled that very day and in less than 2 weeks I have a new basement.  My sump pump was installed without too much interruption to my family life. My basement looks amazing. The waterproofing material and chair rail looks great. It hadn't rained much since the installation, but I am confident that there will be no more problems in my basement with leaking.
Ethel B. of Laurel, MD
Monday, June 17th
I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.
H.T. B. of Columbia, MD
Tuesday, April 3rd
Very good experience. Came promptly. Very pleased. Gave me recommendations till I wasready to start work.
Rosalind L. of Windsor Mill, MD
Tuesday, September 10th
Bernie and William were absolutely wonderful. They were nondisruptive and did a beautiful job and cleanup and were very personable
Sandi R. of Catonsville, MD
Thursday, June 13th
Basement Systems USA recently installed a Super Sump system and waterguard track in my basement and an outside underground sump pump drain pipe with ice guard and lawnscape outlet. The crew did an excellent job installing everything and cleaning the work area when finished. My only criticism was that, after installing the new discharge pipe, they didn;t cement over the hole they'd made in the concrete wall. I called the service dept and the manager said of course they'd fix that. I also asked if the outside drain pipe could be shortneed so the lawnscape outlet would drain better over the lawn. Again, he said yes because they wanted me to be satisfied. Mike Dyer was the technician who came to do the additional work, and I can't praise him enough. He d id a beautiful job of cementing over the hole in the basement wall-- you'd never know it was there. He shortened the outside drain pipe, refilled & tamped down the trench, and then went the extra step of obtaining & installing a popup outlet that works better in my yard. Mike also installed an 8' chute on the downspout to drain water away from my patio. Basement Systems did not charge me for any additional work. They mean it when they say they want their customers to be happy. I would recomment them without hesitation.
Sandra R. of Baltimore, MD
Tuesday, July 30th
Highly Recommend this company. I had a leaking wall and windows in my basement. They did an excellent job. The area was cleaned up. They showed up on time, and work a full day. The job was reviewed with me prior to starting, and after the work was done. I also got a courtesy call from the company. So far, no more leaks. I am pleased.
Sheila H. of Gwynn Oak, MD
Monday, September 24th
I like working with Dave, he is very responsive to my concerns. I dealt with him alot on the phone. Because they are such a good company, they are giving me great warranties. I like the workmanship of the job so far. The technician that came out found out that the motor in my sump pump was not working, he is very thorough. They would always keep me up to date on what was going on, when they would be arriving, and any new information regarding my service.
Lisa S. of Owings Mills, MD
Tuesday, January 12th
Great service. Very professional. Gave several suggestions for basementimprovement. Would definitely use again for future projects.
Ronald B. of Millersville, MD
Tuesday, June 4th
Mike did a great job explaining the process and quoting me an estimate. I am passing the info along to the buyer of home with a credit toward the encapsulation process. I hope they do it! Their names are Natasha and Barry Graham, and settlement is Nov 1.
Lauren L. of Glen Burnie, MD
Monday, October 21st
Very well taken care of, Any questions were answered. Computer generated quote on the spot. rom my first cold call to your office,, the entire process was well explained and organized, I didn't feel a need to look elsewhere. I might get something cheaper,, but,, do I WANT something cheaper? I own a lot of things I could buy a cheaper version of..... seldom the lower price is worth paying for. Got a quote that day - felt comfortable enough,, paid the down payment at the same time. The job was quickly scheduled.
Dennis R. of Glen Burnie, MD
Monday, October 29th
Everything went seamless for me-- the crew showed up on time, got to work and I didn't have to do anything... Notifications mostly-- reminders of the upcoming work. Always better to get them even if I remember... I had NO clue. Everything was explained- any questions answered. Hard working guys, stayed at it getting everything done, got everything prepared then installed and finally cleaned up.. Pretty sure I couldn't get the same thing done by anyone else, pieces and parts, maybe, but the complete job, one source. Perfect.
Dennis R. of Glen Burnie, MD
Friday, January 4th
Pete Westera's Basement Systems did an amazing job waterproofing our Federal Hill church crawl space. It was not an easy job at all being in an old building and being in the city. The crew was very knowledgeable and knew the right thing to do in some very difficult and complicated situations.
Matt S. of Federal Hill, MD
Thursday, December 28th
Did not find mold, but cautioned against some moisture seeping into the house.Recommended calling a plumber for a leak in the hose. Gave specific suggestionsfor preventive maintenance. Very friendly and professional
Miriam C. of Baltimore, MD
Monday, July 22nd
Although the job was expensive, I consider it a tremendous deal for the amount of work they performed. The quality of their work is quite impressive. It far exceeded my expectations. All around, this company is a delight to work with and I highly recommend them for any basement waterproofing needs. The basement is now bone dry. I can also rest easy knowing that the work is guaranteed and transferable with the sale of the property, something that will be appealing to a home buyer. This company is a class act.
Timothy W. of Baltimore, MD
Monday, October 21st
Total testimonials : 134

our service area

We serve the following areas

  • Annapolis
  • Arnold
  • Baltimore
  • Boring
  • Brooklandville
  • Brooklyn
  • Butler
  • Catonsville
  • Cockeysville
  • Crofton
  • Crownsville
  • Curtis Bay
  • Davidsonville
  • Deale
  • Edgewater
  • Elkridge
  • Ellicott City
  • Fort George G Meade
  • Friendship
  • Galesville
  • Gambrills
  • Glen Burnie
  • Glyndon
  • Gwynn Oak
  • Halethorpe
  • Hanover
  • Harmans
  • Harwood
  • Laurel
  • Linthicum Heights
  • Lothian
  • Lutherville Timonium
  • Mayo
  • Odenton
  • Owings Mills
  • Pasadena
  • Pikesville
  • Randallstown
  • Reisterstown
  • Riderwood
  • Riva
  • Severn
  • Severna Park
  • Stevenson
  • Towson
  • Tracys Landing
  • Upperco
  • West River
  • Windsor Mill
  • Woodstock
Our Locations:

Basement Systems USA
2092 East Old Philadelphia Road
Elkton, MD 21921
1-410-858-4610


Basement Systems USA
3000 Woods End Dr
Joppa, MD 21085
1-410-656-2558