Testimonials for Basement Systems USA

When Dan H. purchased his Baltimore, MD home, he had great plans to tuns the large basement with great, large windows into a finished space for his family to enjoy. They soon found out that the basement finishing project would have to be postponed because there was a water intrusion problem that would eventually lead to even more problems if not fixed. As a savvy homeowner, he really did his homework when it comes to selecting a company for the job, from getting recommendation from a trusted neighbor, to checking the company's reviews pasted in trusted online sources. That is how he found Basement Systems USA, and after getting to know the products and solutions we offer, he was 100% confident that this was the company for the job. In this video he talks about the experience he had with the company and the results after installation. "I am really happy with the investment that I made.", says Dan.
Dan H. of Baltimore, MD
Thursday, October 27th
  Barbara P. from Baltimore, MD recently hired Basement Systems USA to fix her homes leaky and damp basement. In this video she talks about the experience. Barbara was really impressed with the technologies we provided -- from the drainage to the sump pump systems, and she was particularly impressed with the SaniDry, which will from now on, keep the air dry, cleaner and her basement mold free. "They really know what they're doing and they are really bringing it to the 21st century!", says Barbara.
Barbara P. of Baltimore, MD
Friday, April 7th
  Two days before the carpenter was scheduled to start finishing his basement into an entertainment room, Ben M. from Parkville, MD walked downstairs to find a trail of water running from the stairs to the wall on the basement floor. He started to remove insulation from the walls where the leaky started and found that one of them had a significant crack, and water was seeping through it. In panic, he immediately started to research for a company to help fix the problem and found Basement Systems USA. In this video the customer talks about the reasons why he chose us to waterproof the basement. "They were clean, they were professional and the products worked", says Ben.
Ben M. of Parkville, MD
Friday, April 7th
Ed Y. from Parkville, MD talks about his experience with a recent basement waterproofing project. He was very impressed to have a manager stop by and check on the work in progress and has already recommended Basement Systems USA to a few of his neighbors who saw the work.
Ed Y. of Parkville, MD
Wednesday, January 31st
For 36 years, Tom B. and his family lived with a wet basement that would get 6 to 10 inches of water every time their power went off during a storm. He knew that they would have to fix the problem if they were to stay in the house. A trusted friend recommended Basement Systems USA to Tom. In this video he talks about the entire experience provided by the company, from the sales process, to installation and results. "They were absolutely fantastic! At the end of five days we were convinced we got the A Team.", says Tom.
Tom B. of Forth Washington, PA
Thursday, October 27th
I am really a most satisfied customer.  Your company's quality of service is now the exception in our society but it is still very much appreciated.
Carrol P. of Silver Spring, MD
Monday, May 14th
I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.
H.T. B. of Columbia, MD
Tuesday, April 3rd
Bernie and William were absolutely wonderful. They were nondisruptive and did a beautiful job and cleanup and were very personable
Sandi R. of Catonsville, MD
Thursday, June 13th
Basement Systems USA recently installed a Super Sump system and waterguard track in my basement and an outside underground sump pump drain pipe with ice guard and lawnscape outlet. The crew did an excellent job installing everything and cleaning the work area when finished. My only criticism was that, after installing the new discharge pipe, they didn;t cement over the hole they'd made in the concrete wall. I called the service dept and the manager said of course they'd fix that. I also asked if the outside drain pipe could be shortneed so the lawnscape outlet would drain better over the lawn. Again, he said yes because they wanted me to be satisfied. Mike Dyer was the technician who came to do the additional work, and I can't praise him enough. He d id a beautiful job of cementing over the hole in the basement wall-- you'd never know it was there. He shortened the outside drain pipe, refilled & tamped down the trench, and then went the extra step of obtaining & installing a popup outlet that works better in my yard. Mike also installed an 8' chute on the downspout to drain water away from my patio. Basement Systems did not charge me for any additional work. They mean it when they say they want their customers to be happy. I would recomment them without hesitation.
Sandra R. of Baltimore, MD
Tuesday, July 30th
Very well taken care of, Any questions were answered. Computer generated quote on the spot. rom my first cold call to your office,, the entire process was well explained and organized, I didn't feel a need to look elsewhere. I might get something cheaper,, but,, do I WANT something cheaper? I own a lot of things I could buy a cheaper version of..... seldom the lower price is worth paying for. Got a quote that day - felt comfortable enough,, paid the down payment at the same time. The job was quickly scheduled.
Dennis R. of Glen Burnie, MD
Monday, October 29th
Everything went seamless for me-- the crew showed up on time, got to work and I didn't have to do anything... Notifications mostly-- reminders of the upcoming work. Always better to get them even if I remember... I had NO clue. Everything was explained- any questions answered. Hard working guys, stayed at it getting everything done, got everything prepared then installed and finally cleaned up.. Pretty sure I couldn't get the same thing done by anyone else, pieces and parts, maybe, but the complete job, one source. Perfect.
Dennis R. of Glen Burnie, MD
Friday, January 4th
Pete Westera's Basement Systems did an amazing job waterproofing our Federal Hill church crawl space. It was not an easy job at all being in an old building and being in the city. The crew was very knowledgeable and knew the right thing to do in some very difficult and complicated situations.
Matt S. of Federal Hill, MD
Thursday, December 28th
To my relief (and surprise), the salesman/estimator was very straightforward and willing to discuss options/ best solutions with me, without pressuring me to automatically purchase the most expensive system.  He was clearly very knowledgeable and was patient and courteous throughout our meeting. Your reputation is stellar, for sure.
Dana G. of Baltimore, MD
Wednesday, October 3rd
Good morningJim, This is Karen Faherty from Baltimore Md 21214. The project was just finished yesterday and we are very happy with the work done.   Thank You! Karen Faherty
Karen F. of Baltimore, MD
Monday, January 7th
Mike is great! Knowledgeable, thorough, personable, friendly, smiles!! Excellent presentation. I recommended your company because of Mike. I wish the work could have been done sooner. Yet, I understand that the state has had an unusually rainy season. I am happy that the company is busy with customers that need their services. I am not the only homeowner with this problem. Best ever to Basement Systems. Delores and Carl Harvey
Delores H. of Baltimore, MD
Monday, April 15th
Clean. Courteous. Professional. On time. Excellent workmanship.
AK D. of Baltimore, MD
Tuesday, April 9th
I just wanted to convey how pleased I am with the 3 day project to waterproof my basement. Javier and his crew did a great job- very professional with attention to detail, care in keeping the dust and dirt out of my living area and in keeping me in the loop and answering my questions. I was also pleased that your company was able to provide an electrician on short notice to install the 30amp circuit( much better that extension cords). Basement looks Terrific! Katherine Dougan
Kathy D. of Pasadena, MD
Thursday, November 8th
I would like to thank you and your staff for the excellent service we have been given over the years. This past year you have investigated and corrected over ten separate flooding situations in the basements of our community. Your service is prompt and professional. As a property manager, it is a pleasure to call unit owners to follow up on your work. I have yet to receive a complaint.
Martha -. of Towson, MD
Friday, February 19th
We are very pleased with the workmanship. The crew was keen to do a good job and keep us in the loop about everything.
Miriam D. of Townson, MD
Tuesday, April 3rd
Our basement has been flooded 4 times since we bought our house. Basement Systems was able to find out where the problem is and fix it. The process was quick,professional and very efficient. The installers did a great job and were very careful about our property. Basement Systems installed a a new box drain and sump pump for is. I love my sump pump. Sometimes I go down in the basement and just look at it!! It's very high tech and works so well. I would highly recommend this company for anything that involves your basement.
Ed Y. of Baltimore, MD
Thursday, December 28th
Total testimonials : 88

our service area

We serve the following areas

Our Locations:

Basement Systems USA
2092 East Old Philadelphia Road
Elkton, MD 21921

Basement Systems USA
3000 Woods End Dr
Joppa, MD 21085