Basement Waterproofing Customer Testimonial from Keith A. in Elkton, MD

Hi my name is Keith Adkins,
I’ve recently had my basement waterproofed by Basement Systems. Their response to my inquiry was very fast. Mike Cook, the inspector, came out and inspected our basement and listened to our concerns and made recommendations for them as well as our goal for a basement transformation. They offered a full complimentary package to do our complete basement making it as clean, dry and mold free as possible. We decided to do our basement project in phases to give us time to process our thoughts and schedule in the work. 
Phase one, we chose to do the Water Guard system. 
They recommend that you prepare your basement ahead of time and I would recommend you do as well. This is a very dusty dirty job.
The project was scheduled, the trenching team arrived on schedule. We first talked with them about our project and what was expected. The team worked really hard, also taking the time to answer our questions throughout the day. By the end of the trenching project they cleaned up nicely and the trenching looks and works great. They installed the sump pumps and ensured all were working properly. Just want to say that this is truly a dusty dirty job. So don’t expect your basement to be squeaky clean when they leave. You will need to clean up the dust part. A little vacuuming, mopping and wiping down will do. We were lucky with the weather being nice enough to not use the AC or heat during this time.
The second phase we did the walls. The team showed up as scheduled. We talked about our project. We had chosen ZenWalls and some Foamax to cover our block walls. They got right to work and did a nice job. I will have to say, I do prefer the ZenWall covering better than the FoaMax. It just looks much better and cleaner looking. We chose FoaMax for our storage area to help keep the cost down. The FoaMax is nice and affordable and was suitable for our storage area. The bright white surface does help with the lighting.
There were some unforeseen things that came up. Due to the COVID 19 we are waiting for our backup pump and Everlast windows. I hope they come in soon. Don’t want to be without that extra bit of protection.

To sum up our experience with Basement Systems, I would recommend them. At first I felt the products were pricey. I think the products they offer are what I needed and made sense to me for our project. I wanted a long term and effective solution that gave me peace of mind. Take their advice and don’t be afraid to question them, they will answer your questions. Don’t be afraid of expressing your concerns. They will listen and work with you as they did with me. 
We look forward to the completion of our basement, this will offer so much more living space.
Sincerely,
Keith

- Keith A. of Elkton, MD
Monday, September 14th
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Basement Systems USA
2092 East Old Philadelphia Road
Elkton, MD 21921
1-410-858-4610


Basement Systems USA
3000 Woods End Dr
Joppa, MD 21085
1-410-656-2558