My first contact was with a salesperson named Tim Schliegel. Tim had worked previously in the construction industry and from that work, had a lot of experience to draw on when evaluating my basement issues and recommending the proper solution. Throughout the entire process, Tim was available to answer my questions and address all of my concerns. The work was started on the day it was scheduled and Javier and his crew arrived every day, on time. They worked continuously throughout the day, only taking a short break for lunch. Each of the three-man crew was very polite and very competent. The foreman, Javier, was very knowledgeable, addressing questions and concerns in a very professional and polite manner. I did have an issue with where I had originally chosen to place the sump pump. I worked with Tim, Javier, and the project foreman Dave Ryan to get the pump relocation without any problems or concerns. I would highly recommend this company for any basement related work. I had checked three other companies and this company was far ahead of the rest. In my case, one the most attractive features was the wall restoration option this company offered. Other companies put in a drainage system and you were on your own getting the walls restored. This company offers a very good wall restoration option that is ready to paint. And before the wall goes up, an insulated moisture block material is put in place. With regards to the drainage system this company uses, its quality is far superior to other companies solutions. All of the other companies I checked with, just installed a generic round black drain pipe with holes on the top. This company's system collects and drains water in a much more efficient method. All in all, with regards to materials and workmanship, I would give this company an A+ rating. I will warn anyone having this work done to expect a fair amount of construction dust being generated during the process, so cover everything as best as possible.