Basement Waterproofing Customer Testimonial from Melissa M. in claymont, DE

We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beard's help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement