Job review from in Downingtown, PA 19335 on 07/02/11

Overall Rating:

5  out of 5

Customer service is above and beyond excellent! 7 years ago, you put support straps on a basement wall. This job was unrelated, but there was as much concern and review over the previous work to make sure it was holding as there was over the new work. Thank you for a job well done and for the extra work your crew did to make me happy with the final look of the repair.

Our Overall Service

You were able to move my leaning retaining wall and pull it back to where it belongs - definitely a WOW!

Call Representative
Our Office Staff
Sales Process

Not sure about "sales" people. I felt informed; not "sold".

Our Installation Crew
The Cleanup Process

The ground was too frozen when the job was done, so clean up (in our case, grading) wasn't completed until 4 months later. I was concerned - the bill had been paid in full - would you really come back for a day to clean up the way I wanted? Yes - and even finished with more detail and care than I was expecting. Not my usual experience with a company; it was a very welcome surprise!

our service area

We serve the following areas

Our Locations:

Basement Systems USA
2092 East Old Philadelphia Road
Elkton, MD 21921

Basement Systems USA
3000 Woods End Dr
Joppa, MD 21085