"Love sean well allbthe crew the best"
Love sean well allbthe crew the best
By Chad T.
"Sean & his team came out today to wrap our basement walls while installing a new Sani-Dry system in the basement. The crew was..."
By Chad T.
Sean & his team came out today to wrap our basement walls while installing a new Sani-Dry system in the basement. The crew was knowledgeable & efficient during the install. All dealings w/ Pete's team have been excellent, from sales to the install to those that I've spoken w/ in his office, the entire team has been a pleasure to work with through this waterproofing experience.
from customers I've helped!
"The entire crew was polite, considerate, and industrious."
Elizabeth M. of Wilmington, DE
The entire crew was polite, considerate, and industrious.
"We have already recommended them to my parents and would recommend them to anyone who needs assistance with..."
Melissa M. of Claymont, DE
We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beard's help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.
"I just can't say enough about this crew. I would definitely recommend them to anyone!"
Chris P. of North East, MD
I called and spoke to a real person-wow! Was well prepared for what seemed like a great start. So, now we would hear from a sales person. I received a call that afternoon from some guy named Jeff. Well, Jeff was very polite and asked if we wanted him to come out. Yes it was, and low and behold it was going to be our choice when and where. We said the next few days and Jeff says what day was free and then asked what time would be good for us Our day, our time and here comes Jeff – right on time, so here we go. Jeff knew the inside and outside of this business, he had been putting these in for a good many years- We took the tour, and sat down with some brochures of the product that they use and how and what they could do. He gave us what seemed like good info but we wanted to think about it, so we did not commit and told him we would call. We put it off for awhile and Jeff e-mailed me only once to make sure we knew he was still around. Never bothered us as we asked him not to call-we would call him. Got him back and went over our house again and went with most of his idea's. Not pushy at all. Here we go- Here comes a person named Sean to our front door. He told us who and where he was from and what his job was. We went down the stairs and looked over his work assignment, an I got he hek out of there. My wife and I moved and covered some of the basement "things". I went down when I heard the jack hammers, and when I got down the crew had everything else covered up. Sean was answering all my questions and telling me how and when they would be done. Well it turns out that Sean had something to add, good idea that installing a new drain would be better than using our old drain- seems all the downspouts were draining in the old pipe. They added that to the workload. Quite a good salesman. Next Sean said he and his crew were starting the walls. Sean asked what the future of the walls would be - lo and behold we were putting on wall covering that would have to be removed for our future projects. So, we decided to do it right the first time and change the plan. My first choice was the ThermaDry system, so after hearing what was going to be done, Sean said there was a nicer finished wall and it was called ZenWall, I looked at the ZenWall and said it was real nice so he got a price for the new product and that's what we got. It looks great. I just can't say enough about this crew. I would definitely recommend them to anyone! So now the word is out about Basement Systems USA
North East, MD
Sean Ryan from Basement Systems USA
Hometown: Baltimore, MD
Sean has been with Basement Systems since 2012 and is an expert in waterproofing, mold control and crawlspaces. While working for Basement Systems, he was promoted to foreman and has gained experience installing systems properly and efficiently. He enjoys working for an honest company. Sean also enjoys gardening, antiquing, volunteering with church outreach and spending time with his wife, Christie and child, Forest.